Last updated: August 16, 2024

At Teloloapan Mufflers & Brakes II, we are committed to protecting your privacy and handling your personal data in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the information we obtain through our interactions with you, both online and offline.

1. Information We Collect
1.1. Personal Information: We collect the following personal information when you interact with us, such as when scheduling a maintenance appointment or contacting us through our website:
● Full Name
● Email Address
● Phone Number
● Vehicle Information (make, model, year)

1.2. Biometric Data (if applicable): If we collect biometric data (such as fingerprints) for identification or security purposes, we obtain your explicit consent and comply with the requirements of the Illinois Biometric Information Privacy Act (BIPA).

2. Use of Information
2.1. Purposes of Use: We use the information collected for the following purposes:

● To schedule and manage your maintenance appointments
● To communicate with you regarding your services and appointments
● To send confirmations and reminders related to your appointment

2.2. Marketing: We may use your information to send you information about our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those messages.

3. Protection of Information
3.1. Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption technology and data security practices.

3.2. Data Breaches: In the event of a data breach that affects your personal information, we will notify you as soon as possible and provide details about the incident and the measures we are taking to address it.

4. Sharing of Information
4.1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in managing and performing our operations, such as payment processing or sending communications. These providers are required to protect your information and use it only for the purposes for which it was provided.

4.2. Legal Compliance: We may disclose your personal information if required by law, such as in response to a court order or to comply with a legal obligation.

5. User Rights
5.1. Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is incorrect or outdated.
5.2. Data Deletion: You may request the deletion of your personal information at any time. To do so, please contact us using the information provided in this policy.

6. Changes to the Privacy Policy
6.1. Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and indicate the date of the latest update at the top of this policy.
6.2. Notification: We will notify you of significant changes to the privacy policy through the contact details we have on record for you.

7. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Teloloapan Mufflers & Brakes II
2100 S. Ashland Ave. Chicago, IL 60608
Phone: 312-243-9090
Email: info@teloloapanmuffler.com